Management and Leadership

Classes

Cultivating a Climate of Trust

In this course, leaders will learn what it takes to create a safe, supportive work environment by cultivating relationships of mutual respect and trust among the team.

Prerequisites

None

  • Identify characteristics and behaviors of a team with a high level of trust
  • Recognize and address behaviors that destroy trust on a team
  • Use the SCARF model to increase psychological safety within your team
  • Apply the ICF coaching competency of cultivating trust and safety to build trusting relationships with your team members
  • Implement ways to regain trust with team members if it’s lost

 

Hiring For Fit

Most hiring managers base their hiring decisions solely on the candidate's skills and knowledge. In this 90-minute session, participants will learn the importance of also considering the candidate's "head" (beliefs), "heart" (values), and "hands" (experience) and how they align with the culture of the team, department, and organization. The goal is to reduce turnover and team member relations issues, increase team member engagement and satisfaction, and reduce stress on both the leader and team.

Prerequisites

None

As a result of completing this course, participants will:

  • State the importance of aligning beliefs, values, and experience/skillset to the team culture
  • Identify strategies to improve hiring practices
  • Practice evaluating candidates using a sample job description and resumes

Innovation and Change Survival Guide

Divergent thinking and creativity drive innovations and efficiency.  However, social pressures and education shape a person's conformity.  Participants will watch a video, conduct a reflective exercise (Escaping your Comfort Zone), apply open-minded responses to creative ideas, and discuss a case study (Physicians of the Future). 

Prerequisites

None

  • Understand why creativity is one of the most important job skills in the workplace
  • Describe how socialization and educational practices undermine creative thinking
  • Explain the upsides and downsides of conformity
  • Define creativity and the divergent and convergent constructs 
  • Understand how to improve performance through deliberate creative practices
  • Devise a more positive and open-minded response to creative ideas 

Leading Remote Team Members

With the number of remote roles continuing to grow, leaders need to know how to support teams from a distance.  

This course outlines best practices on how to lead effectively in a virtual environment and provides guidance on how to create a solid foundation for a virtual team. Learn how to leverage tools to increase communication, balance work efforts and develop strategies to support your employees in achieving optimal performance. 

Prerequisites

None

  • Identify essential skills for leading virtual teams  
  • Compare personality differences and their impact on remote worker satisfaction 
  • Analyze individual elements of building a strong virtual team foundation 
  • Use various techniques and tools to manage and assess remote effectiveness  

Leading and Building Effective Teams in Healthcare

Healthcare is most often a team effort, yet much team dysfunction continues to exist. Evidence for this can be found in many clinical settings. Emotional Intelligence (EI) is becoming a known quantity that is imperative for individual and group function. It accounts for a significant portion of what moves good leadership to greatness. Despite the growing literature around this topic, individual knowledge is often superficial with a significant focus on the self-awareness component rather than self-management, social awareness, and relationship management components. This session will explore emotional intelligence in healthcare teams and identifying the dimensions of Group Emotional Competence, reflecting on how to develop each to improve team productivity.

Prerequisites

None

  • Discuss foundational concepts around emotional intelligence and its application to teams (e.g., self-awareness, other-awareness, self-management & relationship management).
  • Identify aspects of emotional intelligence that contribute to successful teams.
  • Investigate and potentially apply the concept of group emotional intelligence through readings and reflection.
  • Dissect real cases of healthcare teams to diagnose emotional intelligence issues for both individual team members as well as the group as a whole.
  • Create a plan for improving group or team emotional intelligence that includes a step-by-step outline.

Making Help Helpful: Rethinking How to Best Support Healthcare Employees

This course explores what works and what doesn’t work when employees try to support their healthcare colleagues’ physical and psychological well-being. Seven key considerations are provided to help drive effective support provision. Let's make help more helpful at TGH!

Prerequisites

None

  1. Be able to explain the importance of supporting one's colleagues in a healthcare setting
  2. Be able to identify ways that well-intended support provision often goes wrong in a healthcare setting
  3. Recognize ways to improve one's own support provision to healthcare colleagues

Transitioning from Peer to Leader

In this 90-minute course, we will explain the eight key action steps necessary for someone who is moving from a peer within a workgroup to the leader of the team. This content is also helpful for someone who is new to leadership or taking on a leadership position within a new team.

Prerequisites

None 

  • Identify and implement the eight action steps to a successful transition from peer to leader.
  • Complete the Transitioning from Peer to Leader handout and use it as a resource during the transition to leadership.