Navigating Difficult Conversations

Many times, minor conflicts evolve into major problems or the breakdown of interpersonal relationships because we aren't confident in our ability to address the situation. This two-hour course teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics at all levels of the organization. By learning how to speak and be heard (and encouraging others to do the same), participants will begin to surface the best ideas, make the highest-quality decisions, and then act on their decisions with unity and commitment.

Course Learning Objectives

At the end of this class, participants will be able to:

  • Identify difficult conversations that they typically avoid and why
  • Describe strategies for establishing mutual purpose and mutual respect to make holding difficult conversations safe
  • Discuss how to de-escalate emotions and focus on the issue, not the person

Target Audience

Leaders and team members who want to develop conflict management and resolution skills



Suggested Materials

Participants will receive a participant guide and optional eLearning course to support learning

Available Dates

Directions: Select one of the available sessions listed below. The link will take you to the Canvas platform, where you may register for the course.

Please note that registration is currently limited to Tampa General Hospital team members.


Instructor Name

Janet Krawczyk

Instructor's Organization

Tampa General Hospital, Organizational Development